PLEASE NOTE: This policy is only valid for online purchases of footwear, clothing and accessories via brooksrunning.com.au. For all other purchases of Brooks products via a retail store please refer to the store of purchase for their Shipping & Returns Policy.
Should you need to return a product to us, email us at firstname.lastname@example.org or call on +61 3 9338 5099 or 1300 73 50 99, to receive a Return Authorisation number. Normally requests for returns will only be accepted within 7 days of you receiving the goods. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty on arrival. Should a product be returned to Brooks as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Brooks and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Brooks may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of Victoria.
Please allow up to 21 business days for refunds to be processed.
All returns are to be sent to:
Returns & Exchanges
30 Tullamarine Park Rd
Tullamarine VIC 3043
Ph: + 61 3 9338 5099
Ph: 1300 73 50 99